Reset Your Password

Request a reset

1. Open Forgot password.
2. Enter the email address used for your Convertly account.
3. Check the inbox and spam folder for the reset message.
4. Enter the verification code and choose a new password.

For privacy, the request screen does not confirm whether an email address belongs to an account.

Code validity

Password-reset codes expire after 15 minutes and can be used only once. Requesting a newer code makes earlier active codes unusable.

If the code expires, return to the Forgot password page and request another one.

Safe recovery practices

• Never send the code to another person, including someone claiming to be support.
• Open the app by typing app.convertlycrm.com yourself if a message looks unusual.
• Use a unique password that is not reused on another service.
• Contact your workspace Admin if your user account may have been removed or changed.

Message not received

Wait briefly, check spam and quarantine folders, and confirm the address was entered correctly. Workspace or platform email delivery must be configured for reset messages to arrive; if delivery remains unavailable, contact your workspace Admin or Convertly support.