Contact Convertly Support
Support
Section titled “Support”For product, account, or billing help, email support@convertlycrm.com.
Include:
- Workspace name
- Your account email
- A concise description of the problem
- The page and action involved
- Approximate time and workspace timezone
- A screenshot with personal data and credentials removed
- Safe log or record reference when available
Do not send passwords, verification codes, API keys, webhook URLs, access tokens, SMTP passwords, full payment-card information, or raw customer payloads.
Before contacting support
Section titled “Before contacting support”- Check Troubleshooting.
- Review the relevant Forms, API, Ads, automation, or AI logs.
- Confirm your role has access to the feature.
- Check the organization timezone and active date filters.
- Ask the workspace Admin whether settings recently changed.
Sales and Enterprise
Section titled “Sales and Enterprise”For Enterprise pricing or a direct commercial agreement, email sales@convertlycrm.com.
Affiliate questions
Section titled “Affiliate questions”Use the support address with the subject “Affiliate inquiry”. Include your affiliate account email and a non-sensitive commission reference.
Security reports
Section titled “Security reports”Use the support address with the subject “Security report”. Describe the affected page, expected boundary, observed behavior, and safe reproduction steps.
Do not access another customer’s data, perform destructive testing, or publicly disclose a suspected issue while it is being investigated.
Response commitments
Section titled “Response commitments”Public documentation does not promise priority-based response times. Any applicable support or incident-response commitment is defined by the customer’s agreement.