Skip to content
Convertly Docs

Password Reset

Forgot your password?

If you cannot remember your password, use the self-service reset flow.

  1. Go to app.convertlycrm.com/forgot-password

  2. Enter the email address associated with your account

  3. Click Send Reset Link

  4. Check your inbox for an email from Convertly CRM with the subject Reset your password

  5. Click the link in the email — it opens a page where you can set a new password

  6. Enter your new password (minimum 8 characters), confirm it, and click Reset Password

  7. You are redirected to the login page — sign in with your new password

  • The reset link expires after 1 hour
  • Each new request invalidates any previously sent links
  • If you do not receive the email within a few minutes, check your spam folder
  • If the email address you enter is not associated with any account, no email is sent (for security reasons)

Changing your password while logged in

If you know your current password and just want to change it:

  1. Click your name in the top-right corner → Profile
  2. Go to the Security tab
  3. Enter your current password, then your new password
  4. Click Update Password

Account locked or access issues

If you cannot log in and the password reset email is not arriving:

  • Verify you are using the correct email address
  • Check spam and promotions folders
  • Contact support at support@convertlycrm.com with your organization name and email