Contact Support
Support email
For technical issues, billing questions, or general help:
Include in your message:
- The email address associated with your Convertly account
- A description of the issue
- Steps to reproduce (if applicable)
- Screenshots or error messages (if available)
Response times
| Priority | Example | Response time |
|---|---|---|
| Critical | Can’t log in, data loss, payment not processing | Within 4 hours |
| High | Attribution not sending, automation broken | Within 24 hours |
| Normal | General questions, how-to help | Within 2 business days |
| Low | Feature requests, UI feedback | Within 5 business days |
Response times are for business days (Monday–Friday). Weekend and holiday responses may be delayed.
Before contacting support
Check these resources first — many issues are resolved without waiting:
- FAQs → — answers to common questions about login, billing, attribution, and forms
- Troubleshooting → — step-by-step fixes for the most common problems
- Check your spam folder if expecting an email from Convertly
Sales and Enterprise inquiries
For pricing, Enterprise plan discussions, or custom requirements:
Affiliate inquiries
For questions about your affiliate account, commissions, or payout status:
support@convertlycrm.com
Subject line: “Affiliate inquiry — [your name]“
Security vulnerabilities
To report a security vulnerability responsibly:
support@convertlycrm.com
Subject line: “Security Vulnerability Report”
Please do not publicly disclose the vulnerability until we have had an opportunity to review and address it.